Frequently Asked Questions


The following answers many of the most common questions people have about our solutions:

Q: It sounds very expensive!
A: Au contraire. You can protect all of your computer users forever with ErgoSuite for less than the cost of one disabling injury. Every single one of our clients had no budget for ErgoSuite when they first discovered us. As they started to explore and actually use the platform, they did the math and realized that they really would have a positive ROI in the first year, as measured by themselves. ROI in subsequent years, at least as strong as year one, is the bonus.

Q: Is this a major project?
A: Hardly. With minimal effort, you can empower employees with tools to self-determine and resolve many issues directly and, when needed, request further professional assistance. You shape and fully control the model. You can share the responsibility with your employees in a true partnership which will yield lower injury rates/costs, lower healthcare utilization and higher output and quality.

Q: Are you claiming some type of panacea?
A: Of course not. This is very basic simple mainstream ergonomics with a very effective and powerful edge since it’s mainstream ergonomics positively reinforced in real-time with employees. When we step back and look at the forest, the entire objective with training and workstation adjustment is to foster new behaviors in employees to work in neutral postures and provide recovery time during work. Almost 100 years of Applied Behavioral Analysis clearly proves that without Operant Conditioning it’s extremely unlikely for anyone to change their behavior since reinforcement is the most important principle of behavior and a key element of succesful behavior change programs.

Q: Wait! We already have an office ergonomics program in place!
A: About half of our clients had excellent world-class office ergonomics programs in place (although that’s not required for ErgoSuite) long before using ErgoSuite yet they still experienced injuries. They discovered ErgoSuite to be a critical and effective positive reinforcement tool as well as an early warning system which helps them in their efforts to reduce office ergonomic injuries to zero. That is their goal. As a partner, we help clients set up this automated system which you control and which operates based on your business rules.

Q: Oh oh… We have almost nothing in place! Do we need any prerequisites before we can begin?
A: A number of our clients have had almost nothing in place or had fragmented efforts (Silo Triage) in place around the organization. You do not need to have anything in place to begin. The right strategy and technology can take you from static infrastructure silos to an automated, high-density cohesive effort that transforms office ergonomics risk management. SmartErgo has the solutions you need to evolve with confidence.

Q: Won’t we just be chasing pennies?
A: Not one of our clients has the time to chase pennies. Beyond regulatory compliance, reducing risk, reducing injuries, reducing Workers Comp premiums, reducing healthcare utilization – productivity is significantly and sustainably increased when you reduce knowledge-worker fatigue. It’s working smarter. “You” will objectively measure and easily report on this within your own environment.

Q: Is this going to be very complicated?
A: Respectfully, this is not the Hammurabi Code of ancient Babylonia. Big picture: 30 years of research, best practices and regulations developed, Fortune 100 holistic enterprise-wide long term continued use… Risk?  Validation has been conducted over 15+ years.  You can now walk in the footsteps of giants, sleep comfortably and measure the rewards of your efforts.

Q: Will this take a lot of my time?
A: No.  You’ll easily provide Your ErgoSuite automatically from a central location.  Choose from our many successful and customizable implementation models. To gain the benefits you simply plan your usage model, provide ErgoSuite, announce it to employees and begin.

Q: Sometime in the past we bought a product which has not lived up to our expectations at all.  Are we stuck with it?
A: We handle conversions regularly.  Our 20+ year experience gives us the confidence to deliver a remarkable offer. For a limited time, we’re offering our “We Feel Your Pain” discount program where you will be credited the full amount you’ve previously paid to purchase office ergonomics tools of any kind (microbreaking, training, postural assessment, etc…). Simply present proof of purchase for the tools you’re replacing and we’ll apply that amount 100% towards your ErgoSuite license.  This discount simply requires an Annual Maintenance and Support Subscription for the ErgoSuite licenses you’re purchasing. We are, and have always been, in the business of long-term relationships, not short-term sales.

Many of our clients have been with us for 10-15 years with the rest building to that year by year. When someone is confident about their solution, they put their money where their mouth is.  Respectfully, we are.

Q: Can I get a discount?
A: Yes, you can contact us for more information about pricing and discounts.

Q: Is the platform customizable?
A: Yes, many aspects of ErgoSuite can and are tailored to our individual customers’ needs. From branding and logos to proprietary ergonomic content. SmartErgo can help you in developing a system specific to your needs.

Your ErgoSuite: Corporate-Grade Next Generation Office Ergonomics Software

  • eLearning Ergonomics Training
  • Real-time Behavioral Training
  • Microbreak & Postural Coaching
  • Workstation Assessment
  • Postural Assessment
  • Discomfort Assessment
  • Reporting and Analysis
  • Predictive Modeling
  • Risk Modeling, Trend Analysis
  • Risk Prioritization
  • Ergonomics Case Management
  • Business & Safety Logic Engines
  • Regulatory Compliance
  • Centralized Management
  • Nearly 400 Risk Metrics
  • 100% Customizable
  • Unlimited Scalability
  • Simple Implementation